Order Processing & Payments

KHUSH CANDLE CO. ® 

Account Types (Guest / Membership)

To purchase a product on Kush Candle Co website, the customer must follow the instructions provided on the cart confirmation and order summary pages. The customer has the ability to create a customer account by completing a registration form or a guest account. The customer pledges to provide accurate information and to keep said information up to date. In the event that a customer creates a customer account, they are responsible for maintaining the confidentiality of their password and agree to accept responsibility for all activity and purchase(s) that occur under their account. In the event that they become aware of any unauthorized activity occurring on their customer account, the customer agrees to immediately inform Khush Candle Co. so that appropriate measures can be taken. Khush Candle Co. shall not be held responsible for any inaccuracies in the information provided by the customer, in particular if this results in errors during delivery.

Order Processing

The customer is invited to select the products they wish to purchase and add them to the cart by clicking the “add to cart” button. The customer can delete or modify products at any time prior to purchase, by clicking on the “cart” icon present at the top right-hand side of all pages on the Website.

The customer is invited to view the summary of their order by clicking on the “cart” button. At this stage, they can check the order details and identify and correct any errors made when entering data. On the checkout page. The customer can also obtain an estimate of shipping costs and applicable taxes by indicating their delivery location.
To finalize their order, the customer must confirm their payment details, delivery and billing address, and if applicable, enter a new delivery address and/or a new billing address.

After validating the cart by clicking on the “Checkout” button, the Customer can then either pay as a guest or log into their account to complete the payment.
If the Customer chooses to order as a guest, then they must enter their payment details. If the Customer has already created a customer account and has logged onto the Website using this account, this information can be automatically retrieved from the Customer’s account, provided that the Customer had previously given its consent to Khush Candle Co. LLC to save
such information.

Once payment has been confirmed, the customer will receive an order confirmation email.
By placing an order on the website, the Customer formally authorizes the use of email as a communication medium so that Khush Candle Co. may communicate the content of the customer’s order and shipping tracking.

The Customer’s order, when completed, constitutes a binding offer to purchase the selected products. By placing an order, the customer agrees to pay the full price of the ordered products.
All orders submitted by the Customer are subject to final acceptance by Khush Candle Co. and will acknowledge the Customer’s order via email receipt; however, this does not constitute a formal acceptance of said order. Khush Candle Co. LLC may choose to refuse to fulfill a customer’s order for any legitimate reason, in whole or in part, without any liability to the Customer.

 

Examples of reasons for non-acceptance include but are not limited to the following:

• The product is unavailable;
• Customer’s failure, as reasonably perceived by Khush Candle Co. without investigation, to meet the eligibility requirements as set forth in the Terms and conditions;
• Use by the customer of an unauthorized payment method;
• Reported or suspected, fraudulent, illegal, or unauthorized activities, (e.g. commercial   purchases and/or resales) unless otherwise agreed upon contractually with Khush Candle Co.
• The quantity of available products is provided at the time the order is placed and on the product page of the Website. In the event that, despite Khush Candle Co. reasonable efforts, the products ordered are no longer available, Khush Candle Co. will notify the customer via email at the earliest opportunity. The customer shall pay only the price of the available Product(s).
  Once customer receives an email receipt acknowledging the order, the customer can no longer cancel / modify the order except as otherwise provided in the Terms and conditions

PAYMENT

Payment for the order is made at the time the order is placed, by credit card or debit card only. The Customer agrees that they are responsible for any relevant bank charges or fees applied by their card issuer (if applicable) as a result of Khush Candle Co. processing their credit/debit card payment The Customer must enter their card number, its expiry date and the CVC.
Khush Candle Co. provides a secure payment channel via their hosting provider for all orders placed on the Website. Payments are made on third party hosting secure banking platform. The Customer must pay the price of the Products (including applicable sales tax, and/or duties as applicable), and the associated delivery charges.

 

 

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